Customer Satisfaction Feedback Solution

Type of document: Contract Notice
Country: United Kingdom

1. Title: CUSTOMER SATISFACTION FEEDBACK SOLUTION
2. Awarding Authority: NI Water. E-mail: sourcing@niwater.com.
3. Contract type: Supply contract
Open
4. Description: The purpose of this contract is to appoint a service based provider of a customer satisfaction feedback system to provide a technological solution which has the capability to supply near time or real time feedback on the levels of satisfaction from a greater number of customers. It is expected that this will provide the business with actionable data to drive improvements and enable it to become a truly customer focussed business. The service must be available on a hosted, managed service basis, 24 hours per day, 7 days per week 365 days a year
5. CPV Code(s): 48627000, 48445000, 48000000, 72268000
6. NUTS code(s): UKN, UKN0, UKN01
7. Main site or location of works, main place of delivery or main place of performance: Northern Ireland, Northern Ireland, Belfast.
8. Reference attributed by awarding authority: C842
CfT CA Unique ID: NIW-200
9. Estimated value of requirement: Estimated value (GBP): 460,000
10. Time-limit for receipt of tenders or requests to participate: 26.5.2017 (12:00:00).
11. Address to which they must be sent: For further information regarding the above contract notice please visit:
12. Other information: Evaluation Mechanism: Best Price-Quality Ratio
Directive:2014/25/EU (Utilities)
CfT Involves: A Public Contract
Award per Item: No
Inclusion of e-Auctions : No
Above or Below OJEU Threshold: Above
End of clarification period: 24/03/2017 12:00
Upload of documents within the clarifications: Yes
Tenders Opening Date: 26/05/2017 12:30
Allow suppliers to make an online Expression Of Interest: Yes
Contract awarded in Lots: No
EU funding: No
Multiple tenders will be accepted: Yes
Contract duration in months or years, excluding extensions: 2 years Validity of Tender in days or months: 90 days
TKR-201745-EX-935660