Organisationally, Mace faced the common challenge of managing multiple contractors of varying sizes during projects, mainly the challenge of working across different sets of data. Mace wanted to improve the speed of its communication and defect management operations, as well as jettison manual processes to gain greater efficiency.
Using old processes, snags couldn’t be captured in real time as they had to be manually recorded and taken back to the office to type up and allocate to the necessary contractor. This delay inevitably led to other potential project delays and increased errors overall. Benchmarking is also a vital part of defect management and typically takes place at the review stage of any contractors work. Mace wanted to improve this function as its paper-based system was making it harder to have consistent quality benchmarking, therefore they were having problematic handovers.
Seeking a new approach
Mace was especially keen to use a new solution on the Birmingham New Street Station project, given the complexity.
The company sought a system that would:
- Automate the storage and sending of information in realtime;
- Could improve efficiency;
- Increased productivity; and
- Improved control and relationships with numerous contractors all working on one project.