Stakeholder -

Construction company, Built, discuss improvements to progress claims flow


Before opening their offices in the UK, experienced great success in Australia. Here, Australian based global construction company, Built, describe how helped transform their application and certification process.

Built, were finding it difficult to manually deal with up to 9,000 progress claims from projects every year, and the task of processing such claims was proving time-consuming and error-prone for administrators.

Completing electrical work and installing air conditioning are just some of the claims that are submitted on building sites.

Using Excel spreadsheets can be a very manual process and there are rules in place for how you can respond to a claim, said Built CIO, Chris Clarke.

In one instance, staff at one of Built’s latest projects were on site on a Saturday night until 8pm, attempting to meet the statutory requirements for processing progress claims within the timeframe.

In Australia, the construction industry is worth $300 billion, and often projects can be delayed by contract disputes. Built hasn’t experienced any of these disputes themselves, says Clarke, but there are discussions surrounding whether jobs have been completed in a certain time frame.

Clarke says there are ‘variations’ within a claim that you also have to contend with, and that something that could improve the time and accuracy of the claims process would be highly regarded, particularly for Built. is a web-based claims software developed in Australia. In the last year, Built has been using it in 15 of its sites across the country, and by the second quarter of 2016, 100 contract administrators and senior managers and 200 subcontractors will use it at 80 sites.

The need for emails and spreadsheets is eliminated with, as individuals can submit and share job information by using the software on their mobile device, which, according to Clarke, is exactly the sort of app that people want, “it has to be as simple as someone picking up the phone or looking up the weather”, he said.

The time taken to complete progress claims has already been reduced by 40-50% and enhanced the quality of information presented, which Clarke says benefits the company’s productivity.

“It’s a collaborative approach with us and the sub-contractors and they are loving it because they are getting their progress claims in sooner, and with more accuracy.

“Imagine your paperwork has gone from having to sit at a computer to sliding your thumb across a scale on your iPhone to indicate that you have completed 20 per cent and then say ‘submit’. That’s how simple it is”. software is now available in the UK.

Contact Us

UK & Europe

The Clubhouse, St James's Square,

London, SW1Y 4JU

Office 101, Business Exchange,

Cobalt Business Park,

Newcastle Upon Tyne, NE28 9NZ


T: 0191 280 5076


Suite 5, Level 6, 350 Collins St,

Melbourne, Victoria


T: 1300 252 463


171 Tras Street,

#10-179 Union Building, Singapore 079025


linkedin twitter facebook youtube-40x40

Featured Video

  • UK Construction Online’s Stakeholder page offers you the chance to find and learn about the leading companies in the UK Construction Industry.

    Featuring the very best suppliers and operators in the sector our stakeholder’s pages offer detailed information about the company, their latest case studies and press releases, plus products and services and testimonials.

    We work with our stakeholders to constantly update and maintain this database to ensure that the information is relevant and helpful for those looking to source premium quality companies in the UK construction market.

    You can ‘View all Stakeholders’ or use the drop down menus to find specific stakeholders via their company name or by sector.

    Join the Fastest Growing Community for Construction

    UK Construction Online's Stakeholder package quickly connects your company to our vast audience of over 250,000 visitors a month.

    View our latest Alexa ranking:

    What is a Stakeholder?

    A stakeholder is a Mircosite that has the power to highlight a product or service, launch a promotion, or promote brand awareness to the construction industry in a way that full websites or more traditional marketing cannot.

    All stakeholders have the ability to have their latest press releases and case studies promoted across the UK Construction Online platform. UK Construction Online is updated daily, with the latest news across all sectors within the construction industry and all stakeholders are promoted on both social media and to a mailing list of over 122,000 subscribers.

    UK Construction Media
    0800 6127680