United Kingdom-Newcastle Upon Tyne: The provision of an automatic contact solution

Type of document: Invitation to tender
Country: United Kingdom
OJEU Ref: (2017/S 247-517645/EN)
Nature of contract: Supply contract
Procedure: Open procedure
Regulation of procurement: EU – with participation by GPA countries
Type of bid required: Global bid

Contract notice
Supplies
Directive 2014/24/EU

Section I: Contracting authority
I.1) Name and addresses
Official name: Your Homes Newcastle Limited
National registration number: 05076256
Postal address: YHN House, Benton Park Road
Town: Newcastle Upon Tyne
Postal code: NE7 7LX
Country: United Kingdom
Contact Person: David Bell
Telephone: +44 1912787765
Email: david.w.bell@yhn.org.uk
Internet address(es):
Main address: www.nepoportal.org

The contract is awarded by central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge,at:www.nepoportal.org
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted:
to the above mentioned address
Electronic communication requires the use of tools and devices that are not generally available.
Unrestricted and full direct access to these tools and devices is possible,free of charge,at:www.nepoportal.ord
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: The provision of an automatic contact solution

Reference number: P1572
II.1.2) Main CPV code: 48510000
II.1.3) Type of contract: Supplies
II.1.4) Short Description: Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems. Your Homes Newcastle is seeking relevant, complete tenders for the provision of a specialist solution to enable our Officers to establish effective Customer contact. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.
II.1.5) Estimated total value:
Value excluding VAT: 550000.00 Currency: GBP
II.1.6) Information about lots:
The contract is divided into lots: no
II.2) Description
II.2.2) Additional CPV code(s)
48517000

II.2.3) Place of performance
Nuts code: UKC22
Main site or place of performance:
Newcastle upon Tyne, England.

II.2.4) Description of the procurement:
Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems. Your Homes Newcastle is seeking relevant, complete tenders for the provision of a specialist solution to enable our Officers to establish effective Customer contact. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.
II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value:
Value excluding VAT: 550000.00 Currency: GBP
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: no
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted yes
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:no

Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity,including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:The Contracting Authority reserves the right to require deposits, guarantees, bonds, insurance, or any other form of appropriate security. Details to be provided in the invitation to tender.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents

III.2.2) Contract performance conditions: Contract performance conditions are as provided in the invitation to tender.

III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Open procedureIV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 2018-02-09 Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted:EN
IV.2.7) Conditions for opening tenders
Date: 2018-02-09 Local time: 12:00 Place:All tenders received will be released for evaluation once that the deadline date and time have passed. All tenders are automatically held on the Pro-Contract procurement web-portal until this identified deadline and, can’t be viewed or accessed by the Buyers until this stated deadline has been passed.

Information about authorised persons and opening procedure:Verifiers who access and initially open the tenders are located within Newcastle City Council’s Legal Services Team. These Verifiers are identified when the procurement opportunity is published and advertised. They are notified of all received tenders after the deadline has been passed and then release the tenders for viewing to the Procurement Team.

Section VI: Complementary information
VI.1) Information about recurrence:
This is a recurrent procurement: no
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4) Procedures for review
VI.4.1) Review body
Official name: Your Homes Newcastle Limited
Postal address: YHN House, Benton Park Road
Town: Newcastle upon Tyne
Postal code: NE7 7LX
Country: United Kingdom
VI.5) Date of dispatch of this notice:2017-12-21