Pipeline Framework: HMRC 2018-2020 Customer Survey

A pipeline has been launched for HMRC 2018-2020 Customer Survey.The contract start Date is 02 April 2018. Approach to market date is 01 February 2018.HMRC is considering whether to issue a competitive contract notice to award a contract for the provision of the HMRC 2018-2020 Individuals, Small Business and Agents Customer Survey. This large-scale random probability survey is conducted annually covering 3 customer groups: Individuals, Small Businesses and Agents. The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC’s reputation and attitudes about compliance with the tax system. The survey has been conducted as a telephone survey but we are keen to explore alternative methodologies in particular online survey methods that retain a random probability approach.This is a potential opportunity from the government, and the pipeline gives advance notice of an opportunity that might be offered by the public sector in the future – allowing potential suppliers to plan accordingly. When a public sector organisation publishes a pipeline notice, it does not necessarily mean that an opportunity will be offered in the future.For more information contact: HM Revenue & Customs, Ralli Quays, 3 Stanley Street, Salford, M60 9LA, England. Email: james.gadsby@hmrc.gsi.gov.uk. (James Gadsby)