Provision of an Integrated Customer Relation Management (CRM) Solution

Type of document: Contract Notice
Country: United Kingdom

PROVISION OF AN INTEGRATED CUSTOMER RELATION MANAGEMENT (CRM) SOLUTION
Open
Contract type: Supply contract
Contracting authority: NI Water and its Subsidiaries. Email: sourcing@niwater.com, BT14 6TE.
Object of the contract
The Request for Information (RFI) is to help the Awarding Authority to better understand potential solutions for an Integrated Customer Relation Management (CRM) Solution, which is intended to assist the Awarding Authority in meeting its vision and strategic objectives of ensuring Customers are at the heart of its business providing customer experience that they value and expect.
CPV: 48445000, 48440000, 48400000, 72268000
Administrative Information
CfT CA Unique ID: NIW-328
Time-limit for receipt of tenders or requests to participate: 28.2.2018 (12:00:00)
For further information regarding the above contract notice please visit:
Other Information
Evaluation Mechanism: Price/Cost Effectiveness
Directive: 2014/25/EU (Utilities)
CfT Involves: A Public Contract
Award per Item: No
Inclusion of e-Auctions : No
Above or Below OJEU Threshold: Below
End of clarification period: 28/02/2018 12:00
Upload of documents within the clarifications: Yes
Tenders Opening Date: 28/02/2018 12:30
Allow suppliers to make an online Expression Of Interest: No
Contract awarded in Lots: No
EU funding: No
Multiple tenders will be accepted: No
Contract duration in months or years, excluding extensions: 0 months
Validity of Tender in days or months: 0 months
TKR-2018126-EX-664530