United Kingdom-Derby: Health services – Framework Lead

The current contract for Health services – Framework Lead is projected to end on 13-MAR-19 and may be available for retender. Nottingham City CCG Mental Health and Wellbeing Support Services.
Nottingham City CCG seeks offers from suitably qualified suppliers for the provision of Mental Health and Well-being Support Services.
The CCG would welcome bids on the basis of individual suppliers, lead providers or from a consortium of qualified providers.
The aim of the service is to improve the mental health and well-being of Nottingham City’s diverse population using a model which delivers proactive, accessible and co-ordinated support with co-production at the heart of successful service delivery.
The Mental Health and Well-being Support Services will provide a central point of access for people who would like to improve their mental health and emotional well-being.
The service will support people by providing advice and information on mental health and well-being services and will also act as a central resource for use by other professionals (supporting them to give advice and information on emotional and mental well-being to the people they care for or serve). It will also deliver 1:1 and group interventions via a community outreach support service.
The service will incorporate a number of distinct elements which include:
– Mental Health Information, Advice and Navigation Hub (via a comprehensive website, drop in, booked appointments, text and telephone, in and out of hours).
– Community Outreach Support Service.
Mental Health Information, Advice and Navigation Hub.
The Hub will deliver an information and advice service for those who have queries about their emotional well-being and/or want to make changes to their lives in order to improve their well-being. The service will also deliver a navigation function for those who require additional support to access a range of services.
The Service will be responsive to differing levels of need by offering:
Provision of information and signposting for the general population.
Information should be easily accessible via numerous routes e.g. a drop-in service, user-friendly website, telephone service and other creative technology solutions where possible. This will include accessing up-to-date information on a range of local and national services, tools and other resources that could support a person’s well-being.
Assessment of Need and Navigation.
Where people have multiple issues or more complex requirements, a holistic assessment process should help people to identify and understand their needs. A personalised plan will be jointly developed to support the person to access a range of services, tools or resources.
Active navigation should be provided for people requiring a more proactive approach. Some people, following assessment, may be offered navigation to support them to get the help they need. This could include making referrals, liaising with services to help unblock barriers to entry and supporting people at appointments or sessions. Trained staff will act as navigators with preference given to employing workers and using volunteers who have lived experience of mental health related needs (either as someone who has used services or is a carer).
Community Outreach Support Service
The aim of this Service is to improve the mental health and well-being of people who require more intensive support via a community based approach. The Service will offer people the support and help they need to regain confidence to engage in everyday social and workplace activities. People benefiting from this service are likely to have accessed or been referred to the navigation element of The Hub.
The Provider will work with individuals using a recovery focused approach, ascertaining their support needs and setting personal goals. Interventions may be delivered in small groups where people share the same goals or on a one to one basis if required. Social inclusion is an important aspect and the service must establish close links with existing social inclusion programmes to support people to access mainstream activities e.g. volunteering, education, sports, leisure and arts. The Service will also support people to access specialist services which may include alcohol and drug services, debt advice, housing, benefits and employment support services.
The Service should be flexible and responsive to individual needs, including operating at weekends and in evenings if required.
The specific needs of individuals should determine the programme of support that is offered to the service user. It is expected, however, to incorporate a range of 1:1 sessions, group activities and facilitated access to other relevant services as required.
The Service is expected to work closely with other community services, voluntary sector and health and social care organisations (including different educational, vocational and advice services) to ensure that the holistic needs of people are met.
The frequency and length of individual support will be determined according to need however people should be helped to move onto other relevant services once they have achieved their goals. Achievement of goals should be measured by a validated tool.
Common procurement vocabulary (CPV): 85100000,