United Kingdom-Reading: IT services: consulting, software development, Internet and support – Framework Lead

The current contract for IT services: consulting, software development, Internet and support – Framework Lead is projected to end on 04-DEC-19 and may be available for retender.
Description:
Title attributed to the contract by the contracting entity:: FA1225 IS Applications Development and System Integration.

Type of contract and location of works, place of delivery or of performance: Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Whole of Thames Water region.
NUTS code

Information on framework agreement: Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 8
Duration of the framework agreement
Duration in months: 60

Short description of the contract or purchase(s):: This OJEU notice covers two seperate Lots which will be assessed seperately;
Lot 1. The establishment of a Framework Agreement for Application Development and System Integration work.
Lot 2. The selection of a System Integrator for the Customer Relationship Management and Billing tool being implemented for TW’s Retail, Non-Household business.
Lot 1 – Suppliers will implement new business applications and associated processes, undertake major changes to current and legacy applications and deliver associated infrastructure solutions over the next two to five years. The total spend going through the framework has been estimated at over £200m over five years, with projects ranging in value from £0.5m to £75m.
The work will include all facets of IS project delivery, system integration and associated services for new or legacy systems including but not limited to:
– Service Strategy, IT Strategy, technical advice & planning,
– Enterprise Architecture Planning,
– Process improvement and design,
– Feasibility Analysis and blueprinting,
– Requirements Analysis,
– Solution design,
– Service design,
– Application development,
– Testing strategy and test planning,
– Data quality improvement and migration for service transition,
– Data management and information management,
– Information Security Management,
– IT Asset Management,
– Programme & project management,
– Quality control, quality assurance and quality management,
– Design assurance,
– System integration,
– Service validation and testing,
– Business Continuity Management & IT Disaster Recovery Management,
– Transition into ‘Business-as-usual’ operations (and potentially application support & service hosting).
Suppliers securing Framework Agreements would become part of the Thames Water IS Development Pool. This does not give the supplier any guarantee of work, but will enable the supplier to bid for individual projects of work over the forthcoming two to five years. The majority of individual projects will be sourced under this Framework via competitive tendering.
Thames Water will evaluate responses and issue an ITN to vendors successful in qualifying.
Thames Water requires a financial annual turnover of GBP 125,000,000 for qualification (pass/fail question).
Thames Water is also issuing a separate Notice that will allow prospective bidders to be elected on to a register, from which additional IS development work may be sourced. Such works are expected to be smaller or more niche pieces of IS development work. The QSN Notice for this register will be published within 10 days of this OJEU Notice.
Lot 2 – TW Retail Non-Household requires integration of a new CRM and Billing system(s) to enable the billing and relationship management for business customers receiving water and wastewater services. TW are seeking the integration of system(s) to deliver the following core capabilities for our Retail business:
– Prospect to sale, contract capture and account management,
– Pricing and development of products and services,
– Bill issue, read to cash, collections (accounts receivable) and payment management,
– Debt and Credit management incorporated into a billing system,
– Core customer interactions – inbound / outbound contact (queries, complaints, issue resolution) and customer data management,
– E-functionalities (e.g e-orders, e-billing, webapps capabilities, etc.),
– Managing initiation of non-primary offerings: trade effluent & other value add products and services,
– Reporting, analytics and consumption/benchmarking analysis,
– Interfacing with internal corporate systems,
– Interfacing and reconciling with market operator,
– Purchasing of wholesale services and reconciliation of wholesale and retail charges,
– Interfacing with external market registration systems and other third parties.
The level of integration to the existing estate will be decided later in the procurement process.
Context: From 1st April 2017, non-household customers in England will have the ability to choose their water supplier and sewerage services provider. TW non-household retail and wholesale business functions will therefore be participants in the new competitive non-household water market each with their own set of market obligations and commercial requirements.
In order to be compliant with this market and to provide effective services for its customers, TW are seeking to implement new system solutions, including Customer Relationship Management and Billing (CRB) capabilities for their non-household retail business functions and for their wholesale water and waste business functions.
It is anticipated that the system(s) will be required to calculate and bill charges for at least 250,000 customers (across at least 340,000 sites) and their associated measurement/usage data, for a number of products and services. The system needs to be flexible to meet the changing requirements of the market and scalable to support increases in customer volumes, in line with business retail market in the UK.
Please note that Lot 2 is to select a CRM and billing system integrator and not the tool, which is being selected under a seperate OJEU process (Ref: 2014/S 099-173726) which is now closed.

Information about variants: Variants will be accepted: yes

Information about renewals: This contract is subject to renewal: no