Call or Contact Management System Consultancy – Exporting Opportunity

Type of document: Contract Notice
Country: United Kingdom

1. Title: CALL OR CONTACT MANAGEMENT SYSTEM CONSULTANCY – EXPORTING OPPORTUNITY
2. Awarding Authority: Secretary of State for Business, Innovation & Skills acting on behalf of UK Trade & Investment (UKTI), GB. Web:
3. Contract type: Supply contract
4. Description: Opportunity type : Private Sector
Industry : Electronics & IT Hardware, Financial & Professional Services, Software & Computer Services
An electric company invites expressions of interest to design and implement a call or Contact Management System (CMS).
You must be able to provide a solution that will meet requirements for:
Workforce Management
Advance Quality Management
reporting
You will need to:
carry out a full assessment of telephone call and contact management activities
recommend, design and implement a suitable software and hardware solution
provide CMS post implementation support, quality assurance and training services
Further information is available on request.
5. CPV Code(s): 48333000, 72212333
6. NUTS code(s): UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK, UKL, UKM, UKN
7. Main site or location of works, main place of delivery or main place of performance: St Lucia
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Not provided.
10. Opportunity closing date 28.2.2020.
11. Address to which they must be sent: To register your interest in the above opportunity please visit:
12. Other information: TKR-2020130-EX-1272994