United Kingdom-West Malling: Y22007 – Communication Solutions and Associated Telephony Services

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: (2022/S 000-000341/EN)
Nature of contract: Supply contract
Procedure: Open procedure
Type of bid required: Global bid

Contract notice
Supplies

Section I: Contracting authority
I.1) Name and addresses
Official name: Kent County Council (t/a KCS)
Postal address: Head Office, 1 Abbey Wood Group, Kings Hill
Town: West Malling
Postal code: ME19 4YT
Country: United Kingdom
Contact Person: Mr Ian Day
Telephone: +44 1622236697
Email: ian.day@csltd.org.uk
Internet address(es):
Main address:
Address of the buyer profile:

The contract is awarded by central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge,at:
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted:
electronically via:
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Y22007 – Communication Solutions and Associated Telephony Services

Reference number: DN590350
II.1.2) Main CPV code: 32000000
II.1.3) Type of contract: Supplies
II.1.4) Short Description: The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement.
Indicative requirements include, but are not limited to, the following applications:
• Traditional Telephony Services
• Data Access Services
• Local Connectivity Services
• Inbound Telephony Services
• IP Telephony
• Paging and Alerting
• Video/Audio Conferencing
• Unified Communications (i.e. Teams/Zoom)
• Contact Centres
• Broadband
• Call Tariff’s
• Mobile including Devices, Airtime and Services
• WIFI/ Internet Access
• VOIP / SIP Telephone Systems
• Call Packages
• Numbering
• Alarms and Call Points
Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation.
Associated Services may extend beyond the indicative requirements above and may include, but not be limited to:
• End User Support
• Service Desk
• Integration
• Installation
• Project Management
• Training
• Asset Management
II.1.5) Estimated total value:
Value excluding VAT: 50000000 Currency: GBP
II.1.6) Information about lots:
The contract is divided into lots: no
II.2) Description
II.2.3) Place of performance
Nuts code:
II.2.4) Description of the procurement:
The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement.
Indicative requirements include, but are not limited to, the following applications:
• Traditional Telephony Services
• Data Access Services
• Local Connectivity Services
• Inbound Telephony Services
• IP Telephony
• Paging and Alerting
• Video/Audio Conferencing
• Unified Communications (i.e. Teams/Zoom)
• Contact Centres
• Broadband
• Call Tariff’s
• Mobile including Devices, Airtime and Services
• WIFI/ Internet Access
• VOIP / SIP Telephone Systems
• Call Packages
• Numbering
• Alarms and Call Points
Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation.
Associated Services may extend beyond the indicative requirements above and may include, but not be limited to:
• End User Support
• Service Desk
• Integration
• Installation
• Project Management
• Training
• Asset Management
II.2.5) Award criteria

II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted: no
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:no
II.2.14) Additional information: Visit – WWW.Kentbusinessportal.org.uk
Select – Opportunities
Select Organisation – Commercial Services
Select the opportunity appropriate to you from the list provided
Express interest – you may need to register first
Once successful expression is completed you can access and complete the requirements in two ways
1 – when you register you will receive a successful registration email, this also contains an link taking you direct to the opportunity
2 – when you log in to proactis go to my activities, select commercial services and you will be presented with the opportunity.
Following the instruction from herein

Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators

In the case of framework agreements,provide justification for any duration exceeding 4 years:

IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 2022-02-25 Local time: 15:00
IV.2.4) Languages in which tenders or requests to participate may be submitted:EN
IV.2.6) Minimum time frame during which the tender must maintain the tender
Duration in months:4(from the date stated for receipt of tender)
IV.2.7) Conditions for opening tenders
Date: 2022-02-25 Local time: 15:10

Section VI: Complementary information
VI.1) Information about recurrence:
This is a recurrent procurement: no
VI.2) Information about electronic workflows
VI.3) Additional information:
All public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man.
Full details of the classification of potential Customer’s geographical areas and organisation classifications are detailed as follows:
LOCAL AUTHORITY COUNCILS:
England:
County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users).  See link:
A-Z of councils online | Local Government Association

Northern Ireland: Administered across 26 Districts of Northern Ireland. See link:

Scotland: Administered across 32 Council areas.  See link:
Councils | COSLA
Wales: Administered across 22 Council areas. See link:
Find your local authority | GOV.WALES
Isle of Man: Administered across 22 local authorities, consisting of 4 town authorities, 2 district authorities, 2 village authorities, and 14 parish authorities.

Channel Islands:

EMERGENCY SERVICES:
POLICE:
National

England
Home | Police.uk (www.police.uk)

Northern Island

Scotland

Wales

Home | Gwent Police
Home | North Wales Police

Isle of Man

Channel Islands

FIRE and RESCUE
UK – England, Scotland, Northern Ireland, Wales, IOM

Channel Islands

MARITIME AND COASTGUARD AGENCY
UK – England, Scotland, Northern Ireland, Wales, IOM

Isle of Man

Channel Islands

NHS/HEALTH BODIES AND AMBULANCE SERVICES:
England

East Midlands Ambulance Service NHS Trust

East of England Ambulance Service NHS Trust

London Ambulance Service NHS Trust

North East Ambulance Service NHS Foundation Trust

North West Ambulance Service NHS Trust

South Central Ambulance Service NHS Foundation Trust
South East Coast Ambulance Service NHS Foundation Trust

South Western Ambulance Service NHS Foundation Trust

West Midlands Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust

Northern Island

Scotland

Wales

Isle of Man

Channel Islands

St John Ambulance Cymru – Wales’ leading first aid charity (sjacymru.org.uk)
CENTRAL GOVERNMENT DEPARTMENTS AND THEIR AGENCIES:

REGISTERED SOCIAL LANDLORDS:
Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives.
England

Scotland

Northern Ireland

Wales

Isle of Man

Channel Islands

EDUCATIONAL ESTABLISHMENTS:
Nursery, primary, middle or high schools, secondary schools, Academies, free schools, special schools, Pupil Referral Units (PRU), further education colleges, universities.
UK – England, Scotland, Northern Ireland, Wales

Isle of Man

Channel Islands

CHARITIES
England and Wales

Scotland

Northern Ireland

Isle of Man
Isle of Man Government – Charities
Channel Islands

Suppliers are advised that the Contracting Authority and its Customers reserve the right to supply the tendered products, services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework Agreement period as stated in this document, for the purpose of selling to other public, private and third sector organisations.
VI.4) Procedures for review
VI.4.1) Review body
Official name: Commercial Services Kent Ltd
Postal address: 1 Abbey Wood Road, Kings Hill
Town: West Malling
Postal code: ME19 4YT
Country: United Kingdom
E-mail: csgprocurement@csltd.org.uk
VI.5) Date of dispatch of this notice:2022-01-06