United Kingdom-Knowsley: Communication software package – Recurrent Lead

The current contract for Communication software package – Recurrent Lead is projected to end on 13-MAR-23 and may be available for retender. Customer Contact Solution.
Customer Contact Solution.
Knowsley Housing Trust (KHT) is seeking bids from service providers to provide an automated customer contact solution. The system will primarily be used to contact customers across the North West region, but may also be used wherever KHT has an operational requirement across the UK.
KHT requires the automated solution to deliver the following 4 modules:
– Debt collection outbound dialler module: A system that calls customers and provides the option to connect to a KHT member of staff so rent can be paid, or queries answered by the KHT team.
– Tenant survey contacts module: A system that calls recipients to request the completion of a survey, and compiles responses.
– Appointment setting and confirmation module: A system that calls customers to make and confirm appointments. Any request to rearrange an appointment is connected to a KHT member of staff.
– Outbound broadcast module: A system that calls recipients to provide key messages to customers.
Knowsley Housing Trust (KHT) is seeking bids from service providers to provide an automated customer contact solution. The system will primarily be used to contact customers across the North West region, but may also be used wherever KHT has an operational requirement across the UK.
KHT requires the automated solution to deliver the following 4 modules:
– Debt collection outbound dialler module: A system that calls customers and provides the option to connect to a KHT member of staff so rent can be paid, or queries answered by the KHT team.
– Tenant survey contacts module: A system that calls recipients to request the completion of a survey, and compiles responses.
– Appointment setting and confirmation module: A system that calls customers to make and confirm appointments. Any request to rearrange an appointment is connected to a KHT member of staff.
– Outbound broadcast module: A system that calls recipients to provide key messages to customers.
Common procurement vocabulary (CPV): 48510000, Communication software package, 64200000, Telecommunications services, 79311210, Telephone survey services, 72314000, Data collection and collation services, 64216000, Electronic message and information services, 48333000, Contact management software package,