Joseph Rowntree picks Civica’s housing and finance platform

Joseph Rowntree Housing Trust (JHRT) is partnering with public sector software provider Civica to help transform housing services across its 2,500 homes.JRHT will use Civica’s cloud software and customer portal to better engage with residents, improve asset management and increase digitalisation across its portfolio of housing and care homes. The solution delivered by Civica’s encompasses their Cx Housing Management, Cx Asset Management, Civica Involve (SaaS engagement platform) and FinancialsLIVE (Financial management) software as part of a five-year agreement.Civica’s FinancialsLIVE software integrates with Cx and provides a seamless user experience across both platforms, enabling employees to switch between the two systems and access records without the need to log in each time. The self-serve platform will allow budget holders to manage their own budgets more effectively and the integrated Power BI reporting solution will streamline the organisations’ financial reporting ability.Across the UK, Civica works with 400 UK social housing organisations, serving more than 5.3m customers. This latest contract follows recent customer wins including Luton Council, Worthing Homes, Epping Forest, West Kent Housing, and Stockport Homes.The importance of cost management is high on the agenda of all organisations today thanks to the rampant inflation we are all facing. Automating and centralising processes and data can drive efficiencies and productivity, but cost and efficiency gains alone are rarely enough for successful solutions in today’s market. Driving an enhanced customer experience, whilst enabling the utilisation of real time to inform decision-making and service delivery is equally important. Suppliers who can help organisations leverage the power of data and analytics to make meaningful change will be best placed for future success.