Pipeline Framework: Outsourced Services

A pipeline has been launched for Outsourced Services.The contract start Date is 10 August 2025. Approach to market date is 18 September 2024.Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies.The lotting structure of this framework will be determined as a result of the market engagement, but will include as a minimum…Lot 1 – Contact CentresLot 2 – Business Process ServicesInformation about Market Engagement Sessions can be found under Section 6. Attachments.This is a potential opportunity from the government, and the pipeline gives advance notice of an opportunity that might be offered by the public sector in the future – allowing potential suppliers to plan accordingly. When a public sector organisation publishes a pipeline notice, it does not necessarily mean that an opportunity will be offered in the future.For more information contact: Crown Commercial Service, 9th Floor, Capital Building, Old Hall Street, Liverpool L3 9PP. Tel: 03454102222. Email: supplier@crowncommercial.gov.uk Website: (The Minister for the Cabinet Office acting through Crown Commercial Service (CCS))