Market Research Services in London – Framework Lead

The current contract for market research services in London is projected to end on 23/05/2016 and may be available for re-tender.The current contract for market research services included services to support the administration, collection and conversion of NHS patient questionnaires into data. The framework will run for four years and will be utilised by the Department of Health, its Arms Length Bodies (ALBs), any Health Service bodies as defined by S9 of the NHS Act 2006 (as amended) and any other organisations or bodies providing NHS-funded services to patients within England.The DH envisages two Lots to be called off under this framework: Lot 1: Patient Reported Outcome Measures (PROMs) – a means of collecting information on the clinical quality of care delivered to NHS patients as perceived by the patients themselves. The collection of these data will fill a gap in the set of information available on the care delivered to NHS-funded patients and complement existing information on the clinical quality of care and on patient experience. PROMs comprise repeated surveying of patients and are administered pre-operatively (the “Q1” questionnaire) and post-operatively (the “Q2” questionnaire) within defined intervals and to preset standards for their administration.Lot 2: Other Patient Questionnaires – comprise any Questionnaire instrument administered to patients pre- or post-operatively, using any sampling (or census) methodology as specified by the framework user. Other patient Questionnaires will be similar in question format and length to the PROMs Questionnaires. These may be just one part of the PROMs survey which may include either a Q1, Q2 or both.Potential suppliers must be able to demonstrate that they have the capacity and experience of providing a flexible, quality service which meets the general requirements, and will be capable of meeting anticipated changes in demand during the operating period of the framework agreement. The Department will encourage SME’s to collaborate or submit responses to this contract notice and PQQ.The framework will enable framework users to call-off services to support the collection and reporting of data through the administration of patient questionnaires to patients in receipt of NHS-funded care. The intention is for the collection of these questionnaires to be expanded to an increasing number of NHS funded patients and there is expected to be an increase in patient numbers within scope over the lifetime of the Framework Agreement.The Contracting Authority reserves the right to discontinue the tendering process at any time and not award the contract.Supplier Briefing Day (for urgent attention).