Pipeline Framework: DWP Strategic Video Channels

A pipeline has been launched for DWP Strategic Video Channels.The contract start Date is 1 December 2023. Approach to market date is 8 September 2023.The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy multi-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings.The maturity of our customers' technical capability has been rapidly evolving, and DWP requires a flexible solution that can be used across different lines of businesses. As such, DWP is considering a range of flexible solutions from COTS to bespoke packages.Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement (NDA) will need to be signed and returned in order to receive the requirements along with a Request for Information questionnaire. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation.This is a potential opportunity from the government, and the pipeline gives advance notice of an opportunity that might be offered by the public sector in the future – allowing potential suppliers to plan accordingly. When a public sector organisation publishes a pipeline notice, it does not necessarily mean that an opportunity will be offered in the future.For more information contact: Department for Work and Pensions, Peel park, Brunel Way, Blackpool FY4 5ES. Email: cd.digitalchannels@dwp.gov.uk