Pipeline Framework: Future Administration of the Civil Service Pension Scheme

A pipeline has been launched for Future Administration of the Civil Service Pension Scheme.The contract start Date is 01 January 2022. Approach to market date is 30 November 2018.The Civil Service Pension Scheme (CSPS) is the 3rd largest UK occupational pension scheme with approximately 1.5 million members and 300+ employers. We aim to transform the administration of the CSPS, aspiring to become the UK’s best administered and managed public-sector pension scheme. We are seeking a contractor who shares our vision and will work in partnership to deliver a service that puts member experience at its heart, whilst transforming the service to employers. Contractors must demonstrate a commitment to and track record of delivering continuous improvement.The service will include:paying c.£6 billion a year in pensioner benefitsproviding a core service compliant with scheme rules and legislationtransforming member experiencedelivering services to employers that reduces administrative burdensusing digital communications as the channel of choice for members and employerscollecting and accounting for c.£4 billion of contributions a year from the scheme.The Cabinet Office manages the delivery and administration of the Civil Service Pension Scheme (CSPS). Our aim is to deliver the best-administered and managed UK Public Sector Pension Scheme. We want a service that puts excellent member experience at the heart of everything that we do, while positively transforming the way in which the CSPS interacts with the 300 plus scheme employers. Above all we want to ensure that the right people get the right benefits at the right time and at the right cost to the taxpayer. We are looking for an administrator who can deliver our aim.We would like interested contractors to set out in writing their understanding of our requirement, as outlined in this Notice. Areas of interest include (but are not limited to):how the requirement could be deliveredhow continuous improvement can be successfully deliveredhow member experience can be put at the heart of servicespotential technology developments and how they may affect servicesResponses should be approximately 4 pages, with additional material included in annexes.Site visits may then be arranged to deepen our understanding of contractor responses.Contractors should email zaneel.abidin@cabinetoffice.gov.uk by 22 October 2018, confirming their intention to respond. Full responses should then be sent to the same email address by 26 October 2018.Further information is provided in Section VI.3 of this Notice.Any procurement will comply with the Public Contracts Regulations 2015. Cabinet Office anticipates using a competitive dialogue process.If you are interested in talking to us please email: zaneel.abidin@cabinetoffice.gov.uk by midnight on 22 October 2018.This is a potential opportunity from the government, and the pipeline gives advance notice of an opportunity that might be offered by the public sector in the future – allowing potential suppliers to plan accordingly. When a public sector organisation publishes a pipeline notice, it does not necessarily mean that an opportunity will be offered in the future.For more information contact: Crown Commercial Service, Civil Service and Royal Mail Pensions Directorate, 1 Horse Guards Road, London SW1A 2HQ. Email: zaneel.abidin@cabinetoffice.gov.uk (Zaneel Abidin)