Smart cards in Leicester – Framework Lead

The current contract for Smart cards in Leicester is projected to end on 13/12/2017 and may be available for re-tender.The current contract for Smart cards in Leicester included a multi-supplier framework agreement to deliver a range of services for the management and operation of the England National Concessionary Travel Scheme and other broadly similar schemes. The requirement will be split into the following lots:Lot A: Host Operated Processing System (HOPS) Database.This is the back office system for managing smartcards. It includes data management and reporting functionality.Lot B: Card Management System (CMS).This is the master record of cardholders and cards, including customer and card history. It typically holds all current cards as well as cancelled and expired cards, and via communication or integration with HOPS may have functionality for cancelling cards and reporting on card usage. As well as back-office functions, the CMS will offer front-end facilities, allowing customer to apply for and renew cards, update personal information, etc. It will integrate with (or include) an online portal. The CMS will also integrate with card production services, to exchange data as necessary.Lot C: Online Portal.Normally procured with the CMS, although could be a separate (but integrated) item, this permits service users to apply for a card, progress their application, renew a card, replace a card, etc. It should ideally offer automated verification of service user details via third party databases.Lot D: Card Production (with Card Issue Option).This is the actual production and despatch of ITSO compliant cards and/or the provision of hardware and software to allow cards to be produced and despatched in house from the customer’s own premises.Lot E: Transport Consultancy and Travel Operator Management.This covers the provision of general advice and support related to setting up and operation of the travel scheme, including monitoring of travel operators and the management of reimbursement to them in accordance with relevant protocols and statutory requirements.