Telephone-answering services in Birmingham – Framework Lead

The current contract for Telephone-answering services in Birmingham is projected to end on 28/2/2018 and may be available for re-tender.The current contract for Telephone-answering services in Birmingham included a qualified and experienced provider of telephone based services, preferable already delivering a similar service within the social housing sector. The requirement is to manage all incoming telephone calls on a 24 hour a day, 7 days a week and 365 days per year basis in accordance with Family Housing Association (Birmingham) Ltd corporate salutation, procedures, processes and service standards.The volume of calls answered over the past 12 months circa 41 700 calls on a variety of social housing issues.The contract is for an initial period of 3 years plus an option to extend for a further 2 years.