United Kingdom-Leeds: IT services: consulting, software development, Internet and support – Framework Lead

The current contract for IT services: consulting, software development, Internet and support – Framework Lead is projected to end on 01-JUL-19 and may be available for retender.
Description:
Title attributed to the contract by the contracting authority:: SIAM Service Desk.

Type of contract and location of works, place of delivery or of performance: Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Locations throughout the United Kingdom.
NUTS code UK

Information on framework agreement: Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT:
Range: between 30 000 000 and 40 000 000 GBP

Short description of the contract or purchase(s): The contracting authority’s IT Transformation Programme (ITTP) is tasked with determining the optimal approach to replacing or renewing the contracting authority’s major contracts, which provide virtually all of the IT services that DWP needs to support business services and to deliver change – taking account of the contracting authority’s overall strategy, its business needs, market trends, wider Government objectives and affordability constraints. The contracting authority is taking due regard of the Cabinet Office ICT Strategy: . The contracting authority is also taking due regard of the Cabinet Office procurement policy with respect to Small and Medium Enterprises: . Specifically, where the contracting authority has previously contracted with single suppliers for tower based services it is now examining the potential for disaggregating requirements to the smallest practicable packages that still deliver operational efficiency whilst remaining broadly aligned to the IT service model. Objectives of the ITTP are to: – help determine the shape of the IT and IT services needed by the contracting authority for the contracting period beyond expiry of our current contracts (ending in 2015/2016); – ensure that consensus is obtained from the contracting authority’s Corporate IT and end users on the direction of travel, taking account of strategic and practical considerations; and, – ensure continuity of supply to the contracting authority by implementing the chosen strategies within time and budget constraints; In order to: – maintain and secure continuity of supply for critical IT services; – enable the contracting authority to secure continued value for money and service improvements, and, – provide flexibility for the contracting authority to change and the platform for further enhancements in customer service. The ITTP comprises various strands, one of which is IT Service Integration and Management (SIAM) which comprises of IT support, delivery and operations. DWP SIAM Services: The present SIAM service is a fully outsourced managed service delivered through a single supplier. The SIAM service integrates and manages the delivery of end to end Information and Communication Technology (ICT) services, components which are delivered by one or more Service Providers. SIAM supports the service management processes with tooling to automate activities, collect data, measure performance and share information between processes deployed across all stakeholders in the Service Provider environment. The service also provides a service desk function which supports the contracting authotrity’s end users. The current SIAM service also provides management information to support and enhance the quality of service measures for the Department. The Department requires that the SIAM service provides industry best practice Service Management core ITIL processes or equivalent and meets the security requirements that meet the new Government Classification Scheme () The contracting authority’s approach is to disaggregate the SIAM service into components, with the intention of in-sourcing some Core SIAM service elements where appropriate, and outsourcing Service Desk. Please note that this specific Contract Notice relates to the procurement and contract for SIAM Service Desk and integration of that service across the supply chain ONLY. The other services mentioned above will be sourced via separate sourcing routes and processes. The ITTP SIAM Service Desk contract will be for the use of the contracting authority (Department for Work and Pensions), its Executive Agencies and those Non-Departmental Public Bodies (NDPB’s) sponsored by the contracting authority. Further information including a list of such Agencies and Public bodies can be viewed by selecting About DWP on the contracting authority’s website at This contract will be available for use by the following contracting bodies and further information can be obtained from their web sites: Department for Social Development Northern Ireland (); The Cabinet Office (www.cabinetoffice.gov.uk); HM Revenue & Customs (www.hmrc.govuk) Other related organisations may include (this list is not exhaustive and other Government Departments may be included within any subsequent Contract Notice): Communities and Local Government, Housing and Employment Services () Independent Review Service (IRS) – (www.irs-review.org.uk) Occupational Pensions Ombudsman (OPO) – () Pensions Regulator (PR) – (formerly Occupational Pensions Regulatory Authority) – (www.thepensionsregulator.gov.uk) The Pensions Advisory Service (TPAS) (www.pensionsadvisoryservice.org.uk) Veterans Agency (SPVA) – ( and-veterans-agency) Gov.UK (formerly DirectGov) – () Cabinet Office (CO) -( www.cabinetoffice.gov.uk/) Pension Protection Fund (PPF) – (www.pensionprotectionfund.org.uk) [but only for the purpose of Services delivered to the Financial Assistance Scheme Operational Unit (FASOU) or equivalent organisation] Department for Education – (www.education.gov.uk) National Employment Savings Trust (NEST Corporation) – (www.nestpensions.org.uk)

Information about variants: Variants will be accepted: no

Information about renewals: This contract is subject to renewal: no