United Kingdom-Scarborough: Information technology services – Framework Lead

The current contract for Information technology services – Framework Lead is projected to end on 11-MAR-19 and may be available for retender. 24/7 call monitoring service.
Information technology services. Information technology services. to provide a service and facilities:
– Call handling software to meet Telecare Services Association (TSA) standards
– Ability to identify individual personal and environmental sensor activation
– One dedicated line for emergency calls
– 24/7, all year round call monitoring service
– At least 3 300 connections
– Minimum of 2 x call handlers at any given time
– Appropriate advice, reassurance, response to calls
– Full disaster recovery system in place
– Ability to respond to 100 % of all activations within 180 seconds
– Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).
Common procurement vocabulary (CPV): 72222300,