United Kingdom-Sittingbourne: Call centre – Framework Lead

The current contract for Call centre – Framework Lead is projected to end on 22-FEB-21 and may be available for retender. Out of Hours Call Handling Service.
AmicusHorizon are a social housing provider based in the South East and London. We need a service provider to be our outsourced call handling function between the hours of 18:00 and 8:00, Monday to Friday, Weekends and Bank Holidays.
The calls will be from our residents and will be relating to repairs, anti-social behaviour and rent payment primarily.
Note: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at ID=162417
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at<a href=
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Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Common procurement vocabulary (CPV): 79512000, 79342300,