United Kingdom-Staines-upon-Thames: Software package and information systems – Recurrent Lead

The current contract for Software package and information systems – Recurrent Lead is projected to end on 04-NOV-20 and may be available for retender. Telecare Monitoring System (software).
Telecare Monitoring System (software).
Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes:
– Alignment with Hanover’s telephony and data centre infrastructure requirements as we relocate our office in 2018;
– Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team;
– It future proofs the service to enable the service to expand to provide services to 3rd parties.
The contract duration is for 3 years with the option to extend for a further 2 by 1 year periods (maximum contract length of 5 years), with an agile road map of development delivering ongoing enhancements to the system.
Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes:
– Alignment with Hanover’s telephony and data centre infrastructure requirements as we relocate our office in 2018;
– Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team;
– It future proofs the service to enable the service to expand to provide services to 3rd parties.
The contract duration is for 3 years with the option to extend for a further 2 by 1 year periods (maximum contract length of 5 years), with an agile road map of development delivering ongoing enhancements to the system.
Common procurement vocabulary (CPV): 48000000, Software package and information systems,