United Kingdom-Trowbridge: Transport services (excl. Waste transport) – Framework Lead

The current contract for Transport services (excl. Waste transport) – Framework Lead is projected to end on 22-NOV-18 and may be available for retender. Tender for Taxi and Accessible Vehicle Transport – Phase 3 & 4 Summer 2015.
CONTRACT-9XLK-B5M2J6 This tender is for the provision of home to school/ social care and SEN transport which starts or ends in various locations in Wiltshire utilising Taxis/Private Hire/Section 19 and wheelchair accessible vehicles.
The service users who require transport in this tender are some of the most vulnerable in society and great care must be taken to ensure their safety and emotional wellbeing is upheld at all times. They can have complex physical and emotional needs and can become upset and distressed by sudden changes in arrangements or personnel and by their behaviour.
At times, Suppliers must be prepared to deal with volatile situations and should recognise that the transportation of these service users is not just about conveying them to and from school / Day Centre, but is also an extension of the School / Day Centre day. If they become distressed or agitated on transport, this can have a knock on effect when they arrive at School / Day Centre. This can affect the learning outcomes for them and their peer group, or if it is the afternoon journey, cause additional stress and issues for them and their families / carers.
All of these contracts are for three years with a possible two year extension unless otherwise stated on the individual route specification. Those routes marked Phase 3 will run until 1.4.2018 with Phase 4 routes running until the 31.7.2018.
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