South Lanarkshire Embarks on Modernisation

Totalmobile, a Field Service Management software solutions provider, has announced that it is partnering with South Lanarkshire Council to help modernise the service which plans, schedules, and carries out personal care for around 1500 service users per week.

South Lanarkshire Council’s ‘Care at Home Service’ operates seven days a week in order to help people remain as independent as possible in their own home, and the new, modern service is being rolled out in four areas over the next six months, with Hamilton being the first to benefit. Rutherglen & Cambuslang, Clydesdale and East Kilbride will all follow suit, in that order before the end of the calendar year.

A pilot was run initially in the Hamilton locality where Totalmobile’s Optimise, Mobilise and CareLink solutions were implemented. Jobs were scheduled via Totalmobile’s field service management technology that optimises resource and journey planning. It connects workers out in the field with the office via handheld mobile devices, and links to other stakeholders like GPs and the NHS service.

Scott McNeill, Service Manager for Registered Care at Home Services at South Lanarkshire Council, commented: “Modernising our Care at Home Service with Totalmobile enables us to direct more of our staff time towards supporting and makes us more efficient. We’d known for some time that our existing system had limited efficiency, it took one of our community support coordinators a day a week just scheduling jobs, and then inevitably changes had to be made. It was time intensive and reactive.

“The initial roll-out in Hamilton for 30 carers working on 1,000 visits per week began in March and it couldn’t have run more smoothly. In fact, we went straight from pilot to live implementation with the support of Totalmobile training the workforce on its easy-to-use interface. The support we have received from Totalmobile has been tremendous, as has been the positive feedback we’ve received from our workforce. We are now more efficient than we’ve ever been.”

The dynamic nature of the new service now means that jobs can be rescheduled at short notice and avoids wasting resources through staff attending last minute cancellations. It also optimises journey planning so that no more time is spent ‘on the road’ than is necessary.

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