Automated Call Handling Solution – Exporting Opportunity

Type of document: Contract Notice
Country: United Kingdom

1. Title: AUTOMATED CALL HANDLING SOLUTION – EXPORTING OPPORTUNITY
2. Awarding Authority: Secretary of State for Business, Innovation & Skills acting on behalf of UK Trade & Investment (UKTI)., GB. Web:
3. Contract type: Supply contract
4. Description: Opportunity type : Public Sector
Industry : Electronics & IT Hardware, Software & Computer Services
A government agency is looking for an automated call handling solution for contact centre.
Description
You must be able to supply an automated call handling solution with:
a prototype to automate the call handling process to improve efficiency and productivity
high accuracy audio speech-to-text transcription
integration for existing Avaya and Cisco phone systems
integration for existing Microsoft Dynamics 365 customer relationship management system (CRMS)
automatic call-routing to a Customer Care Officer when the issue cannot be resolved
a customer-centric design
easy adaptation to other feedback categories in the future
the ability to self-learn and improve over time
The agency wants to capture customer feedback accurately into its CRMS
You must be able to demonstrate your prototype within Singapore.
5. CPV Code(s): 48000000
6. NUTS code(s): UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK, UKL, UKM, UKN
7. Main site or location of works, main place of delivery or main place of performance: Singapore
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Value of contract : £0-100k
10. Opportunity closing date 31.5.2019.
11. Address to which they must be sent: To register your interest in the above opportunity please visit:
12. Other information: TKR-201958-EX-1049645