Complaints and Enquiries Handling System – Exporting Opportunity

Type of document: Contract Notice
Country: United Kingdom

1. Title: COMPLAINTS AND ENQUIRIES HANDLING SYSTEM – EXPORTING OPPORTUNITY
2. Awarding Authority: Secretary of State for Business, Innovation & Skills acting on behalf of UK Trade & Investment (UKTI), GB. Web:
3. Contract type: Supply contract
4. Description: Industry Technology and smart cities, Software & Computer Services
A public authority is looking to enhance its complaints and enquiries handling system.
Service required is to:
provide a project plan and manage project resources and quality
gather and analyse requirements
take responsibility for system design and development
provide testing support, data migration, production deployment and training service, etc
be on-site and provide technical training
The system should be able to:
respond to critical and significant problems within 2 hours ; minor problem within 1 business day
obtain annual maintenance and support services
5. CPV Code(s): 48400000, 48000000, 72268000
6. NUTS code(s): UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK, UKL, UKM, UKN
7. Main site or location of works, main place of delivery or main place of performance: Hong Kong
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Not provided.
10. Opportunity closing date 30.9.2022.
11. Address to which they must be sent: To register your interest in the above opportunity please visit:
12. Other information: TKR-2022826-EX-1872500