Customer Relationship Management System – Exporting Opportunity

Type of document: Contract Notice
Country: United Kingdom

1. Title: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM – EXPORTING OPPORTUNITY
2. Awarding Authority: Secretary of State for Business, Innovation & Skills acting on behalf of UK Trade & Investment (UKTI), GB. Web:
3. Contract type: Supply contract
4. Description: Opportunity type Public Sector and Aid Funded Business
Industry Technology and smart cities, Software & Computer Services
A government entity is looking for a consulting firm to supply and implement a CRM system.
The customer relationship management system should:
improve service delivery
promote transparency
prompt dispute resolution
improve communication
improve customer satisfaction
generate data for strategic reporting
enable system integration
automate processes for faster access to customer information
If successful you will also be required to provide:
documentation to facilitate training activities for the users like user manuals, systems manuals, training manual, architecture diagrams, data dictionary, process flow and security architecture of the system
business continuity (24/7 operation) and disaster recovery support
5. CPV Code(s): 48445000, 48440000, 48400000
6. NUTS code(s): UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK, UKL, UKM, UKN
7. Main site or location of works, main place of delivery or main place of performance: Jamaica
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Not provided.
10. Opportunity closing date 14.7.2021.
11. Address to which they must be sent: To register your interest in the above opportunity please visit:
12. Other information: TKR-202167-EX-1627299