Purchase & Installation of CRM System – Short Deadline

Type of document: Contract Notice
Country: United Kingdom

1. Title: PURCHASE & INSTALLATION OF CRM SYSTEM – SHORT DEADLINE
2. Awarding Authority: The Grimsby Institute of Further and Higher Education. Web: (Melanie Vines).
3. Contract type: Supply contract
4. Description: Purchase & Installation of CRM System
The Awarding Authority is a leading provider of education and training to the 16-18 years, 19+ adult, higher education and business to business markets. Based in North East Lincolnshire, the Group also has brands and campuses in Scarborough, North Yorkshire and Skegness in Lincolnshire.
In addition the Group provided training and development to businesses (www.commercial training.co.uk), operates Estuary TV as a wholly-owned subsidiary (www.estuary.tv) and has other commercial activities which includes the Food Refrigeration & Process Engineering Research Centre (www.grimsby.ac.uk/frperc/index.php).
The Group have identified the need for a Customer Relationship Management (CRM) system for the following reasons:
To identify new business opportunities
To inform strategy and decision making
To establish a central store of information on customers who enquire and apply to the college. Although this will be largely individuals in the first instance, customers could also be businesses, funding bodies, other external agencies etc
To ensure relationship management with customers is coherent
To transform customer service
To maintain a competitive advantage
To assist with tactical marketing planning
The successful supplier will be required to work with the Group’s core project team for implementation. Appendix 4 details the system requirements. Please read the instructions on the front page of that document and complete as fully as possible within this document. No additional documents should be appended.
There are a number of teams within the Group that will be using this system with the main users as follows:
Group marketing team
MIS –
Learner Services
Workforce Skills
Modal Training
Estuary TV
Lincolnshire College Group – for obvious reasons these will need access into the system from their Lincoln based campus sites.
The points suffixed with a means that these are wholly owned subsidiary companies of the Group.
5. CPV Code(s): 48810000, 48614000, 32427000, 48445000, 72212445
6. NUTS code(s): UKE, UKE1, UKE13
7. Main site or location of works, main place of delivery or main place of performance: Yorkshire And The Humber, East Riding And North Lincolnshire, North And North East Lincolnshire.
8. Reference attributed by awarding authority: DT/MV/LC
9. Estimated value of requirement: Not provided.
10. Date documents can be requested until: 15.5.2017.
11. Address to which they must be sent: For further information on the above contract please visit Web:
12. Other information: Process : Non-OJEU
TKR-201758-EX-957156