United Kingdom-LONDON: Online Ticketing (WebTIS), APPS and sTicket

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: (2023/S 000-005094/EN)
Nature of contract: Supply contract
Procedure: Negotiated procedure
Type of bid required: Global bid

Contract notice
Supplies

Section I: Contracting entity
I.1) Name and addresses
Official name: GOVIA THAMESLINK RAILWAY LIMITED
National registration number: 07934306
Postal address: 24 Monument Street
Town: LONDON
Postal code: EC3R8AJ
Country: United Kingdom
Contact Person: Nicole Conyers
Email: Nicole.Conyers@gtrailway.com
Internet address(es):
Main address: www.gtrailway.com

I.3)Communication
Access to the procurement documents is restricted.Further information can be obtained at:
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted
electronically via:www.delta-esourcing.com
Tenders or requests to participate must be submitted
to the above mentioned address
I.6) Main activity:
Railway services

Section II: Object
II.1) Scope of the procurement:
II.1.1) Title: Online Ticketing (WebTIS), APPS and sTicket
II.1.2) Main CPV code: 48110000
II.1.3) Type of contract: Supplies
II.1.4) Short Description:
Govia Thameslink Railway Limited (GTR) are looking to procure a supplier to deliver an online Ticket Issuing System (desktop and mobile App) “webTIS”.
GTR are therefore looking for a service provider that can offer the following:
• A WebTIS (desktop, mobile web & app) solution aligned to current and future customer
retail behaviour
• A front-end customer app
• Functionality to deliver new ticketing products to the Customer
• Capability to retail the latest digital barcode rail tickets
• A UK Railway Industry compliant Rail Delivery Group accredited back-office system
including financial processing via Lennon (either currently accredited or with realistic plans
to become so)
• An accessibility compliant product suite to rail industry standards
• Full accreditation and compliance with UK Rail Retailing Standards (where applicable)
Limited documents will be available at the notice publication with documents to follow within 4 days, as detailed in the ITP.

II.1.5) Estimated total value
Value excluding VAT: 5980000 Currency: GBP
II.1.6) Information about lots
The contract is divided into lots:no
II.2) Description
II.2.3) Place of performance
Nuts code:
II.2.4) Description of the procurement:
Govia Thameslink Railway Limited (GTR) are looking to procure a supplier to deliver an online Ticket Issuing System (desktop and mobile App) “webTIS”.
GTR are therefore looking for a service provider that can offer the following:
• A WebTIS (desktop, mobile web & app) solution aligned to current and future customer
retail behaviour
• A front-end customer app
• Functionality to deliver new ticketing products to the Customer
• Capability to retail the latest digital barcode rail tickets
• A UK Railway Industry compliant Rail Delivery Group accredited back-office system
including financial processing via Lennon (either currently accredited or with realistic plans
to become so)
• An accessibility compliant product suite to rail industry standards
• Full accreditation and compliance with UK Rail Retailing Standards (where applicable)
Limited documents will be available at the notice publication with documents to follow within 4 days, as detailed in the ITP.
II.2.5)Award criteria
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months:18
This contract is subject to renewal: no
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:no
II.2.11) Information about options
Options: yes
Description of options:
The initial term of the contract will be for up to 18 months (with an estimated value of £2.242m). Optional extensions (at the discretion of GTR / DfT) to the end of the NRC (31 March 2028)(estimated value £1.495m per annum).

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information
III.1) Conditions for participation

Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Negotiated procedure with prior call for competition
IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:2023-03-23 Local time:09:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:2023-04-03
IV.2.4) Languages in which tenders or requests to participate may be submitted: EN

Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:no
VI.2) Information about electronic workflows
VI.4) Procedures for review
VI.4.1) Review body
Official name: Royal Courts of Justice
Postal address: Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom

VI.5) Date of dispatch of this notice:
2023-02-20