United Kingdom-London: Service Charge Communication — Design and Print

Type of document: Invitation to tender
Country: United Kingdom
OJEU Ref: (2020/S 199-483805/EN)
Nature of contract: Supply contract
Procedure: Open procedure
Type of bid required: Global bid

Contract notice
Supplies

Section I: Contracting authority
I.1) Name and addresses
Official name: The Guinness Partnership Ltd
Postal address: 30 Brock Street, Regent’s Place
Town: London
Postal code: NW1 3FG
Country: United Kingdom
Contact Person: Mr Daniel Moore
Telephone: +44 3031231890
Email: procurement@guinness.org.uk
Internet address(es):
Main address:
Address of the buyer profile:

I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge,at:
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted:
electronically via:
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Service Charge Communication — Design and Print

Reference number: DN465021
II.1.2) Main CPV code: 22000000
II.1.3) Type of contract: Supplies
II.1.4) Short Description: Guinness serves c.70, 00 customers across England and responsible for sending all of these customers accurate estimated rents and service charge letters once a year. c.48 000 of these customers are also sent accurate actual service charge reconciliations for c.48 000 customers. We describe ourselves as a customer service organisation because it’s our customers that we’re here for. It is imperative that these letters are sent out accurately and on time to ensure that our legal and regulatory obligations are met.
The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this – and we must provide the right homes and services – recognising that expectations are changing all the time, and the ways in which technology enables us to respond in 2023 are likely to be very different.
Guinness is looking to contract with a partner to design and potentially print regular customer communications of service charge statements, with experience of providing large volume customised print communications to fixed deadlines. This opportunity is ideally suited to a supplier who understands the Housing sector and our customer base. Guinness intends to enter into a contract with a service charge letter design and print supplier for up to a 3-year period with the option to extend by a further period of 12 months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow.

II.1.6) Information about lots:
The contract is divided into lots: no
II.2) Description
II.2.2) Additional CPV code(s)
79800000, 79810000

II.2.3) Place of performance
Nuts code: UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK
II.2.4) Description of the procurement:
Guinness is looking to contract with a partner to design and potentially print regular customer communications of service charge statements, with experience of providing large volume customised print communications to fixed deadlines. This opportunity is ideally suited to a supplier who understands the Housing sector and our customer base. Guinness intends to enter into a contract with a service charge letter design and print supplier for up to a 3-year period with the option to extend by a further period of 12 months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow.
II.2.5) Award criteria

II.2.6) Estimated value:
Value excluding VAT: 360000 Currency: GBP
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewalyes Description of renewals:The option to extend by a further period of 12 months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow.

II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted: no
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:no
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Open procedureIV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:2020/S 034-081719
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 2020-11-09 Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted:EN
IV.2.7) Conditions for opening tenders
Date: 2020-11-09 Local time: 12:00

Section VI: Complementary information
VI.1) Information about recurrence:
This is a recurrent procurement: no
VI.2) Information about electronic workflows
VI.4) Procedures for review
VI.4.1) Review body
Official name: Cabinet Office
Town: London
Country: United Kingdom
E-mail: publicprocurementreview@cabinetoffice.gov.uk
VI.5) Date of dispatch of this notice:2020-10-08