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United Kingdom-Milton Keynes: Student Peer Mentoring Solution

Type of document: Contract Awards
Country: United Kingdom
OJEU Ref: (2020/S 147-362114/EN)
Nature of contract: Supply contract
Procedure: Open procedure
Type of bid required: Not applicable

Contract award notice
Supplies

Section I: Contracting authority
I.1) Name and addresses
Official name: The Open University
Postal address: Walton Hall
Town: Milton Keynes
Postal code: MK7 6BP
Country: United Kingdom
Contact Person: Procurement Manager
Email: [email protected]
Internet address(es):
Main address: www.open.ac.uk
Address of the buyer profile:

I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Student Peer Mentoring Solution

Reference number: OUPA10575
II.1.2) Main CPV code: 48000000
II.1.3) Type of contract Supplies
II.1.4) Short Description: The Open University (OU) have tendered for a student peer mentoring solution to be delivered as a software as a service (Saas)/cloud based solution, including support and maintenance. The solution is to facilitate online 1:1 vertical peer mentoring for the Faculty of Arts and Social Sciences (FASS) students. The platform should allow (initial pilot up to 5 000) students to communicate on a one to one basis at a distance — experienced students will act as mentors for newer students (mentees). OU students have expressed a desire for pastoral support. Student peer mentoring has been identified as one mechanism to deliver that support. The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.
The contract is for an initial period of 3 years and may be extended by the OU for further periods up to a maximum of 10 years in total at its discretion.
We also require support and technical expertise to help implement the solution.
II.1.6) Information about lots:
The contract is divided into lots: no
II.1.7) Total value of the procurement(excluding VAT)
Value:1000000.00
Currency:EUR
II.2) Description
II.2.2)Additional CPV code(s)
Main CPV code: 48190000

II.2.3) Place of performance
Nuts code: UKJ12
II.2.4) Description of the procurement
The Open University (OU) have tendered for a student peer mentoring solution to be delivered as a software as a service (Saas)/cloud based solution, including support and maintenance. The solution is to facilitate online 1:1 vertical peer mentoring for FASS students. The platform should allow (initially up to 5 000) students to communicate on a one to one basis at a distance — experienced students will act as mentors for newer students (mentees). OU students have expressed a desire for pastoral support. Student peer mentoring has been identified as one mechanism to deliver that support.
Small scale faculty pilots have been run manually and are providing small scale data, in terms of assignment submission, attainment and retention, along with positive student sentiment being expressed.
The online solution should be able to provide a product or service which enables monitoring and evaluation of the schemes and provides management information to help the OU measure success in terms of student completion, pass and return rates, if successful, could be ‘rolled out’ to the wider OU at much larger scale.
The OU is looking for a supplier to work in partnership with the Faculty of Arts and Social Sciences and the OU IT and data teams in order to deliver a product/service of the highest standard to our students and for GDPR compliance, safeguarding and information security to be at the forefront of any systems/data solutions. The solution should also provide expertise in the areas of student mentoring and work with the faculty to enhance support documents and safeguarding information for mentors and mentees.
The contract is for an initial period of 3 years and may be extended by the OU for further periods up to a maximum of 10 years in total at its discretion. The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.
We also require support and technical expertise to help implement the solution.

II.2.5)Award criteria

II.2.11) Information about options
Options yes
Description of options: The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available.
License volumes may vary up or down over the term of the contract and additional modules offered or introduced by the supplier in the future may be purchased as part of this contract following the initial implementation. Any additional purchases relating to this solution will be made with the successful supplier under this contract to ensure technical compatibility, consistency and continuation of supplier support. There is no restriction on the spend value of additional purchases as this will be governed by the OU’s available budget. Any options are set out in the ITT.

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:2020/S 041-098046
Section V: Award of contract
Contract No: OUPA10575
Title: Student Peer Mentoring Solution

A contract/lot is awarded yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract:2020-06-24
V.2.2) Information about tenders
Number of tenders received:6
Number of tenders received by electronic means:6
The contract has been awarded to a group of economic operators: no
V.2.3) Name and address of the contractor
Official name: Insala Ltd
National registration number: 05347208
Postal address: Suite 24-26 The Hop Exchange
Town: London
Postal code: SE1 1TY
Country: United Kingdom
Nuts code: UKI
Internet address:
The contractor is an SME yes

V.2.4) Information on value of the contract/lot(excluding VAT)
Initial estimated total value of the contract/lot: 1000000.00
Total value of the contract/lot: 1000000.00
Currency: GBP

Section VI: Complementary information
VI.3) Additional information:
The solution may be rolled out further across the OU subject to a successful pilot and further funding becoming available. License volumes may vary up or down over the term of the contract and additional modules offered or introduced by the supplier in the future may be purchased as part of this contract following the initial implementation. Any additional purchases relating to this solution will be made with the successful supplier under this contract to ensure technical compatibility, consistency and continuation of supplier support. There is no restriction on the spend value of additional purchases as this will be governed by the OU’s available budget. Any options are set out in the contract.
VI.4) Procedures for review
VI.4.1) Review body
Official name: The Open University
Postal address: Walton Hall
Town: Milton Keynes
Postal code: MK7 6AA
Country: United Kingdom

VI.4.2) Body responsible for mediation procedures
Official name: The Open University
Postal address: Walton Hall
Town: Milton Keynes
Postal code: MK7 6AA
Country: United Kingdom

VI.4.4) Service from which information about the review procedure may be obtained
Official name: The Open University
Postal address: Walton Hall
Town: Milton Keynes
Postal code: MK7 6AA
Country: United Kingdom

VI.5) Date of dispatch of this notice:
2020-07-28