United Kingdom-Sunderland: Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: (2023/S 000-013749/EN)
Nature of contract: Supply contract
Type of bid required: Global bid

Contract notice
Supplies

Section I: Contracting authority
I.1) Name and addresses
Official name: ARRIVA UK TRAINS LIMITED
National registration number: 031666214
Postal address: 1 Admiral Way, Doxford International Business Park,
Town: Sunderland
Postal code: SR3 3XP
Country: United Kingdom
Contact Person: Tom Baker
Telephone: +44 7855104620
Email: bakertom@arriva.co.uk
Internet address(es):
Main address: www.arriva.co.uk

The contract is awarded by central purchasing body
I.3) Communication
Access to the procurement documents is restricted.Further information can be obtained at:www.arriva.co.uk
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted:
to the above mentioned address
I.4) Type of the contracting authority
Other type: Private Limited Company
I.5) Main activity
General public services

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
II.1.2) Main CPV code: 48445000
II.1.3) Type of contract: Supplies
II.1.4) Short Description: A private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry
II.1.5) Estimated total value:
Value excluding VAT: 1100000 Currency: GBP
II.1.6) Information about lots:
The contract is divided into lots: no
II.2) Description
II.2.2) Additional CPV code(s)
48445000

II.2.3) Place of performance
Nuts code:
II.2.4) Description of the procurement:
A private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
The XC network is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serve 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham.
GC is an open-access train operating company in the United Kingdom and is a subsidiary of Arriva UK Trains. Grand Central connects Yorkshire and the North East to London with two routes.
Five daily services on the North East to London route run between Sunderland and London King’s Cross. Four daily services which run on the Yorkshire to London route operate between Bradford Interchange and London King’s Cross.
XC & GC will be seeking pricing options for the following:
– A minimum 4-year contract, with an end date of the 14th October 2027 (subject to termination rights)
– Separate contracts will be required for both XC & GC, with a governing Framework in place with Arriva UK Trains Limited (AUKT).
The Delay Repay Contract for XC will contain provisions that make it clear it can be transferred to a successor operator of the XC franchise.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry.
For the avoidance of doubt, Arriva UK Trains is advertising this opportunity under a voluntary basis and not as mandatory requirement under the Utilities Contracts Regulations 2016
II.2.5) Award criteria

II.2.6) Estimated value:
Value excluding VAT: 1100000 Currency: GBP
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted: no
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:no

Section III: Legal, economic, financial and technical information
III.1) Conditions for participation

Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Competitive procedure with negotiation
IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 2023-05-30 Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted:EN

Section VI: Complementary information
VI.1) Information about recurrence:
This is a recurrent procurement: no
VI.2) Information about electronic workflows
VI.4) Procedures for review
VI.4.1) Review body
Official name: Arriva UK Trains Limited
Postal address: 1 Admiral Way, Doxford International Business Park
Town: Sunderland
Postal code: SR3 3XP
Country: United Kingdom
E-mail: bakertom@arriva.co.uk
VI.5) Date of dispatch of this notice:2023-05-15