Customer Relationship Management System (CRM)

Type of document: Contract Notice
Country: United Kingdom

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM (CRM)
Contract type: Supply contract
Contracting authority: Orbit Housing, Paragon Asra Housing Ltd. Email: procurementadminteam@orbit.org.uk (Mr Peter Mottershead), MK44 1FD.
Object of the contract
Region(s) of supply: UNITED KINGDOM.
Midlands, London and the South East
The Awarding Authority has been formed through the ‘statutory amalgamation’ of Paragon Community Housing and Asra Housing Group. They provide housing across the Specified Location offering range of housing solutions from affordable rent, independent living to shared ownership to those in need. With a combined experience of over 40 years, they now manage 24,000 homes. The newly formed Awarding Authority is seeking to procure an effective and configurable CRM system to be integrated with their telephony, self-service provision and knowledge base systems in order to maintain high standards. PLEASE NOTE: The Awarding Authority are holding a ‘Discovery Day’ on the 27th July 2017 to provide an opportunity for suppliers to seek clarifications on this project. For further details refer to Tender document on the website below for Procurement activities are being facilitated by 3C Consultants.
CPV: 48445000, 48400000, 72268000, 72260000
Administrative Information
Opportunity Id: DN286591
Expression of Interest End Date: 21.8.2017 (12:00:00)
Please log in or register at the following portal Web: to participate.
Other Information
Keywords: CRM, customer relationship management
Estimated contract dates
Start date: 01/04/2018
End date: 31/03/2022
TKR-2017711-EX-509722